Privacy Policy

What we store

We keep only what the service needs to work:

• Account details. Your email address, a hashed password, your name if you give one, and the time you signed up.
• Prompts. The text of every generation you run, along with the model, settings, and time.
• Uploads. Images you upload as the source for image-to-video or image-guided generations.
• Outputs. The images and videos generated for you, stored in your library.
• Credit ledger. Every credit purchase, deduction, refund, and bonus, so your balance can be audited and disputes resolved.
• Technical logs. IP address, browser type, and request timing, kept for security and abuse prevention.

We do not store your card number. Payment details go directly to our payment processor, and we receive only a confirmation, the amount, and a reference for the transaction.

Who can see your generations

Your prompts, uploads, and outputs are private to your account. There is no public gallery, feed, or sharing by default, and other users cannot see your library. Content leaves your account only when you download it or when you choose to share it yourself.

A small number of our staff can access account data when it is necessary to investigate a reported policy violation, a payment dispute, a technical fault, or a legal request. We do not browse user libraries otherwise.

Third parties

Two categories of third party process your data on our behalf:

• Model provider. Generations run on third-party AI models accessed through MuleRouter. To render a generation we send your prompt, your uploaded image if there is one, and the generation settings to the provider. The provider returns the output to us. Providers may retain requests briefly for operation, safety screening, and abuse prevention under their own terms; we do not send them your email, name, or payment details.
• Payment processor. When you buy credits, your payment details are collected and processed by our payment processor under its own privacy policy. We receive the transaction reference, the amount, and the last digits of the card for your receipts.

We also use standard hosting, storage, and email delivery providers to run the service. We do not sell your data, share it with advertisers, or use it to build advertising profiles.

How we use your data

• To run generations and show you the results.
• To keep your credit balance accurate and process purchases and refunds.
• To screen prompts and uploads against our Content Policy and to investigate reports.
• To secure the service, prevent fraud and abuse, and enforce our terms.
• To send you transactional email: receipts, password resets, and notices about your account. We do not send marketing email unless you opt in.

We do not use your prompts, uploads, or outputs to train AI models, and we do not permit our providers to train on them under the terms we have with them.

How long we keep it

• Account details and the credit ledger: for as long as your account exists.
• Prompts, uploads, and outputs: for as long as your account exists, unless you delete individual items sooner from your library.
• Technical logs: up to 90 days.
• Purchase records: as long as required for accounting and tax purposes, even after account deletion, in a form that no longer includes your generations.
• Data connected to a policy violation or legal request: as long as needed to handle the matter and to prevent the same person returning.

Deleting your account

You can delete your account from your settings at any time. When you do, we delete your account details, prompts, uploads, outputs, and remaining credits. Copies in backups are removed as those backups expire, normally within 30 days. Purchase records are kept as described above, and data tied to an open violation report may be retained.

Content already sent to the model provider is subject to the provider's own retention, which is short-lived and outside our control once the generation has completed.

Security

Data is encrypted in transit. Passwords are stored only as salted hashes. Uploads and outputs are held in private storage that is not publicly listable, and links to them are scoped to your session. No system is perfectly secure; if we discover a breach that affects your data, we will tell you as soon as we reasonably can.

Your choices and contact

You can view and export your prompts and outputs from your library, change your email and password in your settings, and delete individual generations or your whole account. Depending on where you live, you may have additional rights to access, correct, restrict, or port your data, or to object to certain processing; we will honor these requests where they apply.

Questions, requests, and complaints about privacy go to [email protected]. If we change this policy in a way that matters, we will show a notice in the app or email you before it takes effect.